Last Updated: February 2026

At Excavatorchains, we are committed to providing dependable and responsive customer support before, during, and after your purchase.

1. Contact Information

Customers may reach us using the following methods:

Excavatorchains
đź“Ť 2522 S Malt Ave, Commerce, CA 90040, United States
📧 help@excavatorchain.com
đź“ž +1 386-351-0954
🕒 Monday–Friday, 9:00 AM – 5:00 PM (EST)

We strive to respond to all inquiries within 24–48 business hours.

2. Order Support

Our support team can assist with:

  • Order status updates
  • Shipping and freight questions
  • Delivery coordination
  • Return requests
  • Warranty claims
  • General product information

For faster service, please include your order number when contacting us.

3. Freight & Delivery Assistance

Because many of our products ship via freight carriers:

  • Delivery scheduling is handled by the carrier
  • Someone must be available to receive and inspect shipments
  • Any visible damage must be reported within 48 hours of delivery

Excavatorchains can assist with communication and claims, but carrier transit times are outside our direct control.

4. Technical & Product Guidance

We provide general product information and documentation when available. However:

  • We do not offer on-site installation services
  • We do not provide professional mechanical or engineering advice
  • Customers are responsible for proper installation and safe operation

Improper installation or misuse may void warranty coverage.

5. Communication Standards

We expect respectful and professional communication. Excavatorchains reserves the right to refuse service to individuals engaging in:

  • Abusive or threatening language
  • Fraudulent activity
  • Repeated misuse of support services

6. Policy Updates

We may update this Customer Support Policy at any time. Updates will be posted on our website with a revised date.