All products are shipped via freight carriers and delivered curbside. The carrier will deliver the item to the nearest accessible point at your delivery address.

• Order processing: 1–3 business days

• Estimated delivery: 5–10 business days, depending on location and carrier

Delivery times may vary for remote areas.

Please inspect your shipment upon delivery.

 If there is any damage:

1. Note it on the delivery receipt

2. Take photos

3. Contact us within 48 hours

This allows us to file a freight claim on your behalf.

We accept returns within 30 days of delivery.

Returned items must be:

• Unused

• Uninstalled

• In original packaging

A 20% restocking fee applies. Return freight costs are the customer’s responsibility.

No. Products that have been installed or used are not eligible for return.

Yes. Excavatorchain products include a 1-year limited warranty covering manufacturing defects under normal use.

No. Excavatorchain does not provide installation services. We recommend using a qualified professional installer to ensure proper setup and safety.

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Secure payment options available at checkout.

Contact Information – Excavatorchain

• Address: 2522 S Malt Ave, Commerce, CA 90040, United States

• Email: help@excavatorchain.us

• Phone: +1 (539)-2780-(944)

• Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)

Yes. Many Excavatorchain products are suitable for home garages, but we recommend checking ceiling height, power requirements, and space before ordering.

Excavatorchain operates in the United States with a business address at 2522 S Malt Ave, Commerce, CA 90040. We serve customers nationwide with free freight shipping.